**This is an Remote position**
About Zealie
Zealie is a fast-growing Medical Billing Services company specializing in the Behavioral Healthcare industry. Our clients are substance use disorder treatment, addiction recovery, and mental health treatment centers that are saving lives on a daily basis. Our state of the art proprietary technology provides data analytics and revenue prediction tools to our clients to help them make strategic business decisions to grow their business. We are committed to delivering exceptional products and services to our clients and believe that our Medical records team plays a crucial role in achieving this mission. We are seeking motivated individuals with a desire to be a part of a winning team.
Job Summary
The Medical Records (MR) Team Lead is responsible for overseeing the daily operations of the medical records team. This role ensures the accurate and timely management of patient health records, compliance with regulatory requirements, and the implementation of best practices in health information management. This role involves leading and managing a team of MR Specialists; providing guidance, training, and support to ensure high-quality service delivery. The MR Team Lead also plays a pivotal role in collaborating with clinical teams, insurance providers, and management to ensure that patient’s records are up to payer standards.
Responsibilities and Duties
Team Leadership and Management:
- Supervise, mentor, and provide ongoing support to the MR team, ensuring that all team members are performing their duties effectively and in accordance with company standards.
- Conduct regular team meetings to discuss discrepancies, effective and efficient workflows, and team bonding.
- Oversee the workload and distribute work among the team members.
- Audit specialists’ work
Record Management:
- Oversee the accurate and timely processing, indexing, and retrieval of medical records.
- Ensure the confidentiality and security of patient information in accordance with HIPAA regulations and organizational policies.
- Implement and monitor quality control procedures to maintain the integrity of medical records.
Compliance and Documentation:
- Ensure that medical records are maintained in compliance with legal, regulatory, and accreditation standards.
- Stay updated on changes in healthcare regulations and implement necessary changes to departmental procedures.
- Prepare and maintain documentation for audits and compliance reviews.
Training and Development:
- Develop and implement training programs for new and existing MR Specialists, focusing on best practices, compliance standards, and effective communication with insurance providers.
- Provide ongoing professional development opportunities for the team to enhance their skills and knowledge.
Collaboration and Communication:
- Serve as the primary point of contact between the MR team and other departments, including clinical teams, billing, and management.
Qualifications and Skills
Experience:
- Associate’s or Bachelor’s degree in Health Information Management, Medical Records Technology, or a related field preferred.
- Minimum of 4-5 years of experience in medical records management or health information management, with at least 3 years in a supervisory or leadership role.
- Certification as a Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) preferred.
- Strong background in Substance Abuse/Mental Health Treatment, with a thorough understanding of ASAM criteria and medical necessity standards.
- Proven experience in managing clinical appeals and interacting with insurance providers at a high level.
Skills:
- Excellent leadership and team management skills, with the ability to motivate and guide a team towards achieving departmental goals.
- Strong problem-solving and decision-making abilities, particularly in handling complex or escalated cases.
- Advanced proficiency in electronic medical record systems (e.g., Kipu, ZenCharts, BestNotes, SunWave).
- Exceptional organizational skills, with the ability to manage multiple priorities and tasks effectively.
- Excellent verbal and written communication skills, with the ability to articulate complex information clearly and effectively.
- Strong understanding of HIPAA regulations and medical record-keeping standards.
- Ability to analyze and improve processes and workflows.
Additional Preferred Experience
- Experience leading a team in a behavioral health setting.
- Knowledge of day-to-day operations in psychiatric or behavioral healthcare facilities, including all levels of care (Detox, RTC, PHP, IOP, OP, Aftercare).
- A track record of implementing process improvements that enhance team efficiency and effectiveness.
